River Valley Candle Company’s Shopping Guarantee

 

 

 

 

 You can shop with confidence at RiverValleyCandleCompany.com because we guarantee that your personal information will be safe and secure. Protecting your privacy and providing you with a secure online shopping experience are of the utmost importance to us.

 

Up-to-date technology is fundamental to providing security and at River Valley; we have taken several steps to ensure that your personal information is safeguarded.

 

Site Identification
Our web site is registered with site identification authorities to allow your browser to confirm our identity before any transactions are sent. This technology works behind the scenes to automatically confirm our site’s identity prior to the transmission of any customer data. This ensures that your data will reach its intended target, or if there is a problem, your browser will notify you that the receiving site looks suspicious and should be avoided.

 

Data Encryption
Encryption is a process by which software is used to scramble all personal information, including name, address, and credit card number, making it extremely difficult to read if it were wrongly intercepted while in transit to River Valley Candle Company, all of your ordering information is encrypted using Secure Sockets Layer (SSL), the industry standard for encryption technology. You can be sure all potentially sensitive information is protected while en route and that only River Valley Candle Company is allowed to decode your information.

 

How the Customer Can Help Ensure Security

 

Your most important line of defense in preventing the theft or unwanted viewing of personal information is to be sure you are using a security-enabled browser such as Microsoft Internet Explorer (version 2.1 or greater) or Netscape Navigator (version 2.0 or greater). These and other popular browsers offer you the ability to receive an alert or pop-up when any of the following situations are about to occur:

• You are changing between secured and unsecured transmission modes
• You are receiving a suspicious or invalid site identification for the site to which you are trying to transmit data
• You are about to send data over an unsecured or open connection

Under your browser’s security preference settings, be sure the above features (and any other security measures) are checked or enabled.

If ever in doubt, you can confirm whether your connection is secure by looking for these security measure identifiers on your browser:

• A “closed lock’ icon in the bottom right corner of your screen (if using Microsoft Internet Explorer) or an “unbroken key” icon in the lower left corner (if using Netscape Navigator)
• A security symbol to indicate you’re operating in a mode that supports secure transmissions
• The beginning letters of the URL identifying the site address will change from “http:” to “https:” if you’re accessing a secure server.

River Valley Candle Company Secure Shopping Guarantee

 

Under U.S. federal law, your bank or Credit Card Company cannot hold you liable for more than $50.00 of fraudulent charges. In the unlikely event that your credit card is used in a fraudulent manner as a result of your online shopping at River Valley Candle Company.  Make sure you do the following steps.  1) you have notified your credit card company in accordance with their reporting procedures,  2) the unauthorized use of your credit card resulted from no cause of your own.

 

We believe that once you understand our security measures and shopping guarantee as outlined above, as well as the steps you can take to protect yourself, you'll be as confident about the security of your online transactions as we are.  However, if you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone at (402) 496-3299 to complete your order.